We are a wholesale store, your satisfaction is very important for us. We want you to be pleased with our merchandise, here is a few things you need to know about orders & returns.
- We do not exchange seasonal garments or accessories, Christmas, Easter, Saint Patrick’s, Valentines, 4th of July, Halloween, Thanksgiving, Etc..... Garments on sale / clearance are FINAL SALE and we will not accept return or exchange.
- We take exchange only if there is a factory defect on regular paid price.
- You have 5 days after receiving your order to report the damaged garments or other concerns regarding the order received.
- If you would like to exchange something that runs a bit small there will be a restocking fee of 15[[%]]. ( IF Return was approved)
- You will need to pay for the shipping.
- Shipping is never refundable.
- Unauthorized returns will not be accepted
- If you have a defective garment send us an image to the phone provided or email we provided you, do not forget to include your order number for a faster response.
We don’t price match in store or online prices. Our prices are sometimes different as well as discount codes.
- When adding to your order: Please pay the invoice promptly, We do not guarantee that the items you requested to be added will be added. Sometimes it depends on the amount of orders or how processed your order is.
- KIDSCHARMONLINE.COM is not responsible for LOST PACKAGES, or delivered in wrong addresses provided by the customer or ups. If your order is more than $100.00 we recomend adding insurance to your order.
If you need any further assistance Please feel free to call us.
If you received a defective garment please email us an image to email@example.com
or text us to order concerns: 469)260-9099 Store Phone: 214)613-5197
Text group orders or having trouble with our website you may contact us at: